Help Centre

Frequently asked questions.

Everything you need to know about FLUSK membership, ordering, delivery, and the flask. Can't find what you're looking for? Our team is one message away.

Membership

Ordering & Delivery

The FLUSK

Drinks & Pricing

Account

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Frequently asked questions.

Membership

What is FLUSK?

How does the membership model work?

Can I try FLUSK before committing to a plan?

How do I join?

Can I pause or cancel my membership?

Ordering & Delivery

How do I place an order?

When will my order arrive?

Where does FLUSK deliver?

What if I'm not at my desk when my drink arrives?

Can I order for multiple people in my office?

The FLUSK

What is the FLUSK flask?

Do I need to clean the flask?

What happens if I lose or damage my flask?

Can I keep my flask?

Drinks & Pricing

How much does each drink cost?

What drinks are available?

Can I customise my drink?

What if I have allergies or dietary preferences?

Do credits expire?

Account

How do I log in to my portal?

How do I update my delivery details?

Where can I see my order history?

How do I report a problem with my order?

Who do I contact for other account questions?

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