Legal
Effective date: 12 September 2026
PLEASE READ THESE TERMS CAREFULLY BEFORE USING FLUSK.
These Terms and Conditions govern your access to and use of the FLUSK website, application and reusable workplace beverage service.
FLUSK is operated by SANA Dinagat Cafe, trading as FLUSK, with its business address at Purok 3, Sta. Cruz, San Jose, Dinagat Islands Province, Caraga Region, Philippines.
Contact:
Email: info@flusk.com
Telephone: +63 956 631 0486
By creating a FLUSK Account, starting a Subscription, purchasing Credits, placing an Order or otherwise using FLUSK, you agree to these Terms.
In these Terms, "FLUSK", "we", "us" and "our" refer to SANA Dinagat Cafe trading as FLUSK. "You" and "your" refer to the person using FLUSK or, where relevant, the organization purchasing FLUSK services.
FLUSK provides a reusable workplace beverage service. The FLUSK Service may include:
These elements together form the FLUSK Service. Individual features may vary by person, location, building, Subscription, Service Package or promotion.
Some parts of FLUSK may have additional terms, including:
Those additional terms form part of your agreement with FLUSK for the relevant service. If specific supplemental terms conflict with these Terms, the specific terms apply to that service or offer to the extent of the conflict.
Displaying a Subscription, Service Package, Top-Up, product or other offer does not by itself create a binding contract. When you submit a purchase, you make an offer to purchase the relevant FLUSK service. A contract is formed when FLUSK accepts the purchase and confirms it through the application, website, email or another agreed communication method. FLUSK may decline a purchase where reasonably necessary, including because of:
If FLUSK declines a purchase after payment has been collected, the affected payment will be refunded in accordance with applicable laws and regulations.
FLUSK may correct obvious pricing, Credit, menu or technical errors. If an error materially affects a purchase that you have already made, we will notify you and offer an appropriate remedy, which may include allowing you to proceed on the corrected terms or providing a refund.
You may need a FLUSK Account to use the FLUSK Service.
You must provide accurate, complete and current information.
You are responsible for keeping your Account information and login credentials secure.
Notify FLUSK promptly if you believe your Account has been accessed without authorization.
You must be at least 18 years old or otherwise have legal capacity to enter into the relevant contract to create a paid FLUSK Subscription.
Unless FLUSK expressly permits otherwise, a personal FLUSK Account belongs to one individual and should not be transferred to another person. Certain features may allow you to order for another person, gift Credits or nominate an authorized person. Those features may have additional conditions.
FLUSK operates only at selected locations. You may be required to select your:
Creating an Account does not guarantee that FLUSK is available at your location. FLUSK may limit or pause new Subscriptions where operational capacity has been reached.
Access to the FLUSK Service may require an active recurring Subscription. The Subscription fee, billing period and included benefits will be displayed before you subscribe. A Subscription may include:
Unless stated otherwise, your Subscription renews automatically at the end of each billing period until you cancel it. By starting a Subscription, you authorize FLUSK and its payment providers to charge the applicable Subscription fee to your selected payment method at each renewal.
Your renewal date will be shown in your Account. FLUSK may make reasonable adjustments to a renewal date where necessary because of payment processing, calendar dates or changes requested by you.
You may cancel your Subscription at any time.
Cancellation stops the next scheduled renewal.
Cancellation does not immediately terminate your current paid Subscription period.
You continue to have access to FLUSK until the end of the period for which you have already paid.
During that period, you may continue to place Orders and use available Credits.
At the end of your final paid Subscription period:
If a recurring payment fails, FLUSK may:
Where practicable, FLUSK will give you a reasonable opportunity to correct the payment issue. Failure of a renewal payment does not remove access already paid for during the current Subscription period.
FLUSK may change Subscription fees from time to time. A price change will not affect a Subscription period that has already been paid for. Where a price increase affects your next renewal, FLUSK will notify you before the new price is charged and you may cancel before that renewal.
FLUSK Credits measure your entitlement to eligible products within the FLUSK Service. Credits are not legal tender and are not a bank deposit or general-purpose payment instrument. Credits:
An active Member may purchase additional Credits through a Top-Up. A Top-Up increases the Member's available beverage entitlements within the FLUSK Service. Top-Ups are separate from the recurring Subscription fee unless expressly stated otherwise.
Credits obtained through a paid Top-Up are "Purchased Credits". Purchased Credits do not expire while your Subscription remains active unless a different treatment is expressly disclosed and permitted by law.
A Subscription may include a specified number of Credits as part of the recurring Subscription fee. Where Subscription Credits are provided for a particular billing period, they may expire at the end of that billing period if this is clearly disclosed as part of the Subscription. Subscription Credits do not normally create a separate cash refund entitlement.
FLUSK may issue promotional, bonus, referral, loyalty or complimentary Credits. Promotional Credits may have:
Any material conditions will be disclosed when the promotional Credits are issued. Promotional Credits are not normally redeemable for cash.
The number of Credits required for future Orders may vary by product, location or menu. A change in the number of Credits required for a product does not change the number of Credits already held in your Account.
Available products, Credit prices, delivery windows and ordering cut-offs are displayed through FLUSK. You may be able to schedule an Order hours, days or weeks in advance. An Order becomes confirmed when FLUSK accepts it and provides confirmation.
Products remain subject to availability. If an item becomes unavailable, FLUSK may offer a suitable substitute. FLUSK will not knowingly substitute a materially different product where the substitution would materially affect its price, dietary characteristics, allergen information or nature without your agreement. If no suitable substitute is available, the Credits used for that item will be restored or another appropriate remedy will be provided.
Before confirming an Order, you are responsible for checking:
FLUSK delivers Orders to designated workplace Drop-Off Points. Available Drop-Off Points and delivery windows are determined by your location.
Delivery is completed when the Order is delivered to the designated FLUSK Drop-Off Point. FLUSK remains responsible for the Order until delivery is completed.
Delivery times are target windows rather than guarantees to the exact minute. Traffic, weather, security procedures, building access, transport disruption and other circumstances may affect delivery times. If a delay attributable to FLUSK materially affects the suitability of a food or beverage product, contact us so that we can provide an appropriate remedy.
You are responsible for providing accurate delivery information. Where delivery cannot be completed because:
FLUSK may treat the Order as fulfilled where it had already been prepared and delivery was reasonably attempted.
A "Reusable Service Flask" may be assigned to you as part of your Subscription and the FLUSK Service. The Reusable Service Flask enables FLUSK to prepare, deliver, collect, clean, store and recirculate beverages through the reusable FLUSK system. Unless FLUSK expressly sells a flask to you as standalone merchandise, a Reusable Service Flask is provided for your use as part of the FLUSK Service and is not sold to you separately.
Your Reusable Service Flask remains the property of FLUSK at all times unless FLUSK expressly transfers ownership to you. Assignment, possession, engraving, personalization or use of a Reusable Service Flask does not transfer ownership to you. You may not sell, transfer, pledge, dispose of or otherwise treat a Reusable Service Flask as your property. This does not apply to a flask that you have expressly purchased from FLUSK as standalone merchandise.
Members will normally be assigned a new Reusable Service Flask personalized for them, for example through engraving or another personalization method offered by FLUSK. Personalization forms part of the FLUSK Service and does not change ownership of the Reusable Service Flask. Where FLUSK needs to permanently replace your personalized Reusable Service Flask because of a defect, damage attributable to FLUSK or another operational reason, we will use reasonable efforts to provide a replacement with equivalent personalization.
Your initial personalized Reusable Service Flask will be new.
There may be circumstances where your personalized Reusable Service Flask is unavailable, including because it is being collected, cleaned, inspected, replaced or otherwise processed within the FLUSK system.
In those circumstances, FLUSK may provide you with a clean and inspected temporary or generic reusable flask (a "Temporary Service Flask") so that you can continue using the FLUSK Service without interruption.
A Temporary Service Flask may previously have been used within the FLUSK system. Before being provided to another Member, it will be professionally cleaned, inspected and prepared for reuse in accordance with FLUSK's operating procedures.
A Member may also choose to use a generic Reusable Service Flask instead of receiving a personalized flask where FLUSK offers that option.
Use of a Temporary Service Flask does not change your entitlement to your personalized Reusable Service Flask once it becomes available again.
Minor cosmetic signs of normal prior use on a Temporary Service Flask, such as small marks or scratches that do not materially affect its safety or proper use, do not by themselves make it defective.
FLUSK may retain custody of Reusable Service Flasks between uses so that we can:
You must return or exchange a Reusable Service Flask or Temporary Service Flask through the process provided for your location.
FLUSK may temporarily substitute your personalized Reusable Service Flask with a Temporary Service Flask where reasonably necessary for:
Your entitlement is to the FLUSK Service and, where included in your Subscription, a personalized Reusable Service Flask. Temporary substitution does not permanently remove that entitlement. FLUSK may permanently replace your personalized Reusable Service Flask where it is lost, damaged, defective or otherwise unsuitable for continued use.
While your Subscription is active, FLUSK will replace without charge a Reusable Service Flask that becomes defective or unusable through normal and reasonable use. This includes a Reusable Service Flask that:
Normal cosmetic wear does not by itself make a Reusable Service Flask defective or create an entitlement to replacement. This includes scratches, scuffs, discoloration or other cosmetic marks that do not materially affect the safety, hygiene, functionality or intended use of the flask.
FLUSK may, at its discretion, replace a Reusable Service Flask for cosmetic reasons even where replacement is not otherwise required under this Section.
FLUSK may provide a Temporary Service Flask while a permanent replacement is being prepared.
Nothing in this Section limits any statutory consumer right that applies to you.
You are responsible for taking reasonable care of any Reusable Service Flask or Temporary Service Flask while it is in your possession. You must not:
Normal wear and tear arising from ordinary use does not breach this Section.
FLUSK may charge a reasonable replacement or non-return fee where a Reusable Service Flask or Temporary Service Flask is:
The applicable fee will be displayed or otherwise communicated to you before it is charged where reasonably practicable. Normal wear and tear does not attract a replacement charge.
A replacement, loss or non-return fee compensates FLUSK for the missing or damaged flask and the reasonable costs associated with replacing it. Payment of such a fee does not convert the original Reusable Service Flask or Temporary Service Flask into purchased merchandise or transfer ownership of it to you. If a lost or unreturned flask is subsequently recovered, it remains the property of FLUSK. FLUSK may, where appropriate, refund or adjust a replacement fee if the original flask is subsequently returned in usable condition.
When your Subscription ends, you must return any Reusable Service Flask or Temporary Service Flask in your possession through the return process specified by FLUSK. FLUSK will provide reasonable instructions for return or collection. If you do not return the flask after reasonable notice and an opportunity to do so, FLUSK may charge the applicable replacement or non-return fee. The obligation to return FLUSK property survives cancellation or termination of your Subscription.
If you reasonably believe that a Reusable Service Flask or Temporary Service Flask:
has not been properly cleaned
is damaged
is unsafe to use
has an unusual smell or contamination
otherwise appears unsuitable for use
do not use it. Contact FLUSK so that we can replace and inspect it. FLUSK's obligations concerning food safety, hygiene and consumer protection are not limited by this Section.
FLUSK may separately sell flasks, accessories or other merchandise. Where the checkout or product description expressly states that an item is being sold to you, ownership of that product will pass in accordance with the applicable sale terms and law. Standalone merchandise may be subject to separate return, warranty and product terms.
Prices may be displayed in Philippine pesos, Credits or both. Unless stated otherwise, consumer prices include applicable Philippine taxes.
FLUSK may accept:
You authorize FLUSK and its payment providers to process amounts that you approve, including recurring Subscription charges you have authorized.
The FLUSK Subscription, Top-Ups and related benefits form part of the FLUSK Service. Unless an exemption or other statutory treatment applies, FLUSK will charge and account for applicable Philippine VAT and other taxes as required by law. FLUSK will issue the invoice or other tax document required by applicable law.
FLUSK respects statutory benefits available to qualifying Senior Citizens and Persons with Disability in the Philippines. Where a Subscription, Service Package, Top-Up or other qualifying FLUSK purchase is legally entitled to a Senior Citizen or PWD discount or VAT exemption, FLUSK will apply the treatment required by law. You may be required to verify your eligibility.
Senior Citizen and PWD benefits are subject to applicable personal-use requirements. A purchase receiving a personal statutory benefit must not be transferred, resold or used to obtain a statutory benefit for another person where this would breach applicable law.
FLUSK may offer Senior Citizens, PWDs or other customer groups commercial benefits beyond those required by law.
Where applicable law prevents the combination of statutory and promotional discounts, FLUSK will apply the discount or benefit required by law.
You may cancel your Subscription at any time.
Unless your Subscription expressly includes a minimum commitment period, cancellation will stop your next scheduled renewal and your Subscription will remain active until the end of the billing period you have already paid for.
Cancellation stops the next renewal.
The Subscription fee for the current paid billing period is not normally refunded on a pro-rata basis solely because you cancel before the end of that period.
You continue to receive the FLUSK Service until the paid period ends.
FLUSK may provide a refund of an initial Subscription or wholly unused paid Service Package where:
This does not limit any statutory rights.
A wholly unused paid Top-Up may be eligible for a refund if requested within seven days of purchase. Partly used Top-Ups are not normally refundable while your Subscription remains active, except where required by law or FLUSK agrees otherwise.
When your Subscription ends, FLUSK will refund the unused paid value attributable to remaining Purchased Credits. The refund will be based on the purchase value recorded by FLUSK for those unused Purchased Credits, not the current selling price of Credits. Promotional, bonus, complimentary and Subscription-included Credits are excluded from this cash refund.
You may cancel or amend a scheduled Order until the cancellation cut-off displayed for that Order. If an Order is cancelled before the cut-off, the Credits used will be restored automatically. After the cut-off, preparation may already have started. Where a perishable food or beverage Order has already entered preparation, FLUSK does not restore Credits or provide a refund.
You are responsible for reviewing an Order before confirming it. A refund is not normally available solely because you:
This applies after the relevant cancellation cut-off and does not limit statutory rights.
If a FLUSK or payment-processing error causes:
FLUSK will correct the error through a refund, charge reversal, restoration of Credits or another appropriate adjustment. Two Orders separately submitted and confirmed by the customer are not treated as a system-generated duplicate solely because they contain the same items.
If FLUSK cancels an Order before delivery for reasons not attributable to you, the Credits used will normally be restored. Where Credit restoration is not appropriate, FLUSK may provide a replacement, refund or another remedy.
Contact FLUSK if an Order is:
Depending on the circumstances, FLUSK may: replace the product, restore Credits, provide a monetary refund, or provide another remedy required by law.
If FLUSK provides materially incorrect allergen information and this affects your Order, contact us immediately. We will investigate the matter as a food-safety issue and provide any appropriate refund, replacement or other remedy.
To help us investigate a refund request, we may ask for:
Food and beverage issues should be reported as soon as reasonably possible, preferably within 48 hours, so that we can investigate while relevant information remains available. This requested reporting period does not remove any statutory rights.
Approved monetary refunds will normally be returned through the original payment method where practicable. FLUSK will aim to initiate an approved refund within five business days. Your bank, card issuer or payment provider may require additional time to make the funds available.
FLUSK may offer:
Specific promotions may have separate terms.
Promotions must be used for their intended purpose and audience. Unless expressly permitted, promotional benefits may not be:
You must not obtain referral or promotional benefits through:
FLUSK may reverse promotional benefits reasonably determined to have been obtained through error, fraud or misuse.
FLUSK may change or end a promotion prospectively. This will not remove benefits that have already become an unconditional paid customer entitlement.
Employers and other organizations may pay for or contribute to FLUSK services for employees. Corporate arrangements may include:
A company may have a separate written agreement with FLUSK. Where a signed enterprise agreement conflicts with these Terms in relation to the corporate service, the enterprise agreement applies to that corporate relationship, subject to rights that cannot legally be waived.
Credits funded by an employer or organization may be governed by the relevant corporate plan. Such Credits may be:
Any Credits that you personally purchased remain subject to the personal refund rules in these Terms.
A purchase order or other standard terms issued by a corporate customer do not amend these Terms or an enterprise agreement unless FLUSK expressly agrees to the amendment in writing.
FLUSK provides available product descriptions, ingredients and dietary information through the FLUSK Service. Recipes and ingredients may change.
If you have an allergy, intolerance or other dietary requirement, review the information available before ordering. Contact FLUSK where you need further information. Unless FLUSK expressly states that a product is prepared in an allergen-free environment, we cannot guarantee the complete absence of traces resulting from shared preparation or handling environments. Nothing in these Terms limits FLUSK's legal obligations concerning food safety or product quality.
Subject to these Terms, FLUSK grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the FLUSK website and application for the purpose of using the FLUSK Service. No ownership in the FLUSK software or platform is transferred to you.
You may not:
The FLUSK name, trademarks, logos, designs, website, application, software, content, product names and other intellectual property belong to FLUSK or its licensors unless stated otherwise. No right to use FLUSK branding for commercial purposes is granted by these Terms.
FLUSK may rely on or link to third-party services, including:
Those services may be governed by their own terms. FLUSK is not responsible for third-party content or systems that it does not control, except to the extent applicable law provides otherwise.
If you obtain the FLUSK application through Apple, Google or another App Store, applicable App Store terms may also apply. Your agreement for the FLUSK Service remains between you and FLUSK.
You are responsible for the compatible device, internet connection and mobile data required to access FLUSK. The FLUSK Service may experience interruptions or delays inherent in internet and electronic communications.
You must use FLUSK lawfully and reasonably. You must not:
FLUSK may investigate suspected misuse.
FLUSK processes personal information in accordance with applicable Philippine privacy law and the FLUSK Privacy Notice. Personal information may be processed for purposes including:
Please read the FLUSK Privacy Notice for further information.
Where FLUSK requires government identification or other sensitive personal information to verify a statutory benefit, FLUSK will process that information for lawful purposes and subject to appropriate safeguards.
FLUSK may send communications necessary to operate your Account and Subscription, including:
FLUSK may send marketing communications where permitted by law and subject to applicable consent requirements. You may opt out of marketing communications using the method provided. Opting out of marketing does not stop transactional communications necessary to provide the FLUSK Service.
FLUSK may temporarily restrict or suspend an Account where it reasonably believes this is necessary because of:
Where practicable, FLUSK will explain the reason and provide a reasonable opportunity to resolve the issue.
FLUSK may act immediately where delay could reasonably create:
FLUSK may terminate your Subscription or Account for a serious or repeated breach of these Terms. FLUSK may also discontinue a service, location or Subscription for legitimate business, operational, legal or regulatory reasons. Where practicable, reasonable notice will be provided.
If FLUSK permanently ends your service for reasons unrelated to your breach, FLUSK will provide an appropriate adjustment for paid services that can no longer be used. This may include:
You may stop using FLUSK at any time. Ending an Account does not remove payment or return obligations already incurred. Cancellation of a recurring Subscription follows Section 3.
Nothing in these Terms excludes, restricts or reduces rights that cannot legally be excluded under Philippine law. Where goods or services are defective, lost without your fault, materially incorrect or fail to conform to the applicable contract or warranty, you may be entitled to repair, replacement, refund or another remedy.
If you have a complaint, contact: info@flusk.com
Please provide enough information for us to identify the Account, Order and issue.
FLUSK will maintain an accessible complaint process and will seek to resolve complaints promptly.
Nothing in these Terms prevents you from exercising rights available through the Department of Trade and Industry, another competent authority or the courts after applicable internal redress requirements have been met.
FLUSK is responsible for losses directly resulting from FLUSK's breach of these Terms or legal obligations to the extent required by law.
To the extent permitted by law, FLUSK is not responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant transaction was entered into.
FLUSK is not responsible for delay or failure caused by circumstances outside its reasonable control, including:
Where such an event prevents FLUSK from fulfilling a paid Order or service, FLUSK will determine an appropriate remedy, which may include rescheduling, replacement, restoration of Credits or refund.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable liability arising from:
FLUSK may change:
Changes will not retrospectively remove paid customer entitlements without an appropriate remedy.
FLUSK may update these Terms because of changes to:
Material changes that adversely affect your existing rights will be communicated through the application, website, email or another reasonable method before they take effect where practicable. Changes apply prospectively. The version of the Terms applicable when a purchase is made governs that purchase unless applicable law requires otherwise.
FLUSK may provide notices through:
You are responsible for keeping your contact details current. You may provide formal notices to FLUSK using the contact details set out at the end of these Terms.
These Terms are governed by the laws of the Republic of the Philippines.
Where a dispute arises, we encourage you to contact FLUSK first so that we can attempt to resolve it through our internal complaints process.
Nothing in these Terms restricts any right you may have to bring a complaint before the Department of Trade and Industry or another competent authority.
Any court proceedings will be subject to the jurisdiction of the competent courts of the Philippines.
You may not transfer your contractual rights or obligations under these Terms to another person without FLUSK's consent, except where applicable law provides otherwise. FLUSK may transfer these Terms and related rights and obligations to:
Any transfer must respect applicable law and existing consumer rights.
Use of FLUSK does not create an employment, partnership, joint venture or agency relationship between you and FLUSK.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
If FLUSK does not enforce a provision on one occasion, this does not prevent FLUSK from enforcing it later.
These Terms, together with:
form the agreement governing your use of FLUSK.
Where documents conflict:
Mandatory legal rights always prevail where they cannot lawfully be modified.
Questions, cancellations, refunds and complaints can be directed to:
SANA Dinagat Cafe
Trading as FLUSK
Purok 3, Sta. Cruz
San Jose, Dinagat Islands Province
Caraga Region
Philippines
Email: info@flusk.com
Telephone: +63 956 631 0486